General

Well, we sell furniture at very keen prices. So more like “furniture-cheap” than cheap-furniture, but hey, never mind that, check out the prices.

If you’ve got money, we’ll sell to you! It’s not a trade-only site, nor do you need to have an account, you can easily check out as a guest.

Oh, and you have to live in the UK, because that’s the only country we deliver to.

Choosing your furniture

We list dimensions for our furniture in CM (centimetres). If our supplier uses MM, we round these and convert to CM. If you need an exact size (in MM) for any item, just drop us a line and we will provide it.

The weights listed are generally shipping weights (which includes packaging), so your furniture will normally weigh a bit less than the weight shown. Again, if this is a possible issue, contact us before ordering.

With chairs that come in pairs, the weight shown is for 2 chairs, so each chair will weigh slightly less than half of that, once you subtract the weight of the packaging.

A lot of our furniture, any furniture in fact, uses more than one different material in its construction, for example, a white wardrobe with black handles. There are just too many combinations for us to list every one of them as a colour in its own right, so we list just the main colour, the one that covers most of the surface of the item.

Please note that colour is not to be confused with material. An oak coloured item may not be made of oak, but some other material that is an oak colour.

The colour of our furniture may appear slightly different in real life than it appears on our web site. This is due to differences in monitor settings, lighting and photography. If you need the colour to be an exact shade or match, please bear this in mind to avoid disappointment.

Sorry about that, some browsers, notoriously Firefox, don’t seem to like our videos. If you possibly can, use a different browser, such as Edge or Chrome, and you should be able to see them just fine.

No problem, here’s a list of what other information we can send you, over and above that already listed with each product.

Larger images.
Number of cartons your delivery will come in.
Individual carton weights.
Replacement assembly instructions.
In-depth product details, including material specifications etc.

Just get in touch via the “Ask a question” button on each product details page.

Ordering your furniture

We accept payment by almost every credit and debit card, and also via PayPal. If you’re not sure if your card will be accepted, please either try it to see (it costs nothing to try) or contact us for help.

Yes it is.
If you click on the image below you will get an up-to-the-minute verification of that.


Wildcard SSL Certificates

Yes, if you click the “PayPal Checkout” button on the Basket page, you will be offered PayPal credit (availability is subject to status) which will help you spread the cost.

Plus, if you spend over £150, you even get 4 months to pay it back without incurring any interest charges. (This is a promotional offer from PayPal, we don’t know if/when it will end.)

This is easily the single greatest support issue we have, but not to worry. A lot of email providers incorrectly label this email as Spam or Junk mail, perhaps because it talks about money?

Please check your Spam and Junk folders, as 9 times out of 10 it will be there. If not, it may have been blocked at the server level, so you won’t get to see it at all.

If you created an account when you placed your order (this was optional), you can log in and see your order, if not, get in touch and we will confirm your order manually with you.

Yes, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have up to 14 days from the day you receive an item to inform us you wish to return it or cancel your order.

Here at cheap-furniture.co.uk we (more than) double that up to 30 days, to give you time to make sure that you are 100% happy with your purchase.

You do not have to give a reason for returning your furniture, but you must return it in the same condition in which you received it, and without having handled it more than is reasonably necessary to have examined it. It must not have been built, or partially built, and then disassembled. All packaging must also be complete and undamaged.

If, when you receive your furniture, part of it is damaged, we will replace that part/s free of charge. This rarely happens, but please be aware that occasionally it can. If you refuse the offer of a replacement part and wish to return your furniture after having opened it, this counts as a Change of Mind return, and you will be liable for return carriage costs.

Once we receive the item, we will fully refund you within 14 days, minus any charges as outlined below (if applicable).
NB: You are responsible for paying for any costs involved in returning the item to us, unless the item is defective or not as described. Please read the descriptions fully and carefully.
Please note, the return carriage cost may be a large percentage of the purchase price due to carriers charging by weight, we will always give you a quote beforehand.
Also, we will charge you an additional fee if the item is damaged or not resalable at full price.

Please contact us before returning any item so we can make make arrangements to receive it.
We CANNOT receive returns at our office address, we will tell you the warehouse address when you request a return.

Delivering your furniture

The vast majority of our customers pay nothing for delivery.

However, due to charges we incur ourselves, we must add a one-off surcharge to customers living in certain parts of Northern Scotland, outlying islands and Northern Ireland. This surcharge is only added once, no matter how large your order is. You will see this charge when you add items to your basket and enter your postcode. Unfortunately, we cannot avoid this extra transport cost, we hope you understand.

We deliver to the whole of the mainland UK for everything, and for smaller items, to most of the outlying islands too. If you add an item to your basket and add your post code, you will get a quote before you go any further.

Unfortunately our carriers impose a surcharge for delivery to some areas, which we must pass on. This will be included in the cost you see when you get a delivery quote. It is added once PER DELIVERY, not per item. If you’re buying quite a lot in one go it isn’t just as painful, perhaps even less than hiring a van and collecting it yourself.

Most single item orders are sent via courier, and arrive in 1-2 working days..
Larger single orders, such as the largest wardrobes, and multiple item orders, such as bedroom sets, are palletised and arrive in 2-3 working days..
Garden furniture is larger again and is sent via a 2 man delivery service. This can take up to 7 working days depending on your location within the UK.

Whichever method we use to send your items, you will receive a call or text message from the carrier to inform you of the expected delivery date and time. Please supply a mobile telephone number if you can, as that is the preferred method of communication by the carriers.

NB: Our couriers do not deliver on weekends, bank holidays or public holidays.

If your delivery is going to take longer than the times above, we will inform you as soon as we know ourselves, and keep you informed along the way.

Please note, we use several different couriers and suppliers for our furniture, and if you order multiple items, they may come from different warehouses, and therefore be on separate deliveries. It is not guaranteed that these separate deliveries, likely from different courier companies, arrive at the same time, or even on the same day. If this is going to be a problem, please let us know before you order.

Other

No problem, sorry about that.

If your question is about a particular item of furniture, the best way is to use the “Ask a question.” button on each product page. Then we will know exactly which product your question is about and should be able to help you quickly.

If you have a more general enquiry, head over to our Contact page and send us a message from there.

Most enquiries are answered within 2 business hours.