FAQ

Well, we sell furniture at very keen prices. So more like “furniture-cheap” than cheap-furniture, but hey, never mind that, check out the prices.

If you’ve got money, we’ll sell to you! It’s not a trade-only site.

Oh, and you have to live in the UK, because that’s the only country we deliver to.

No, not directly.

However, at the PayPal checkout stage, you will be offered PayPal credit (availability is subject to status) which will help you spread the cost.

Plus, if you spend over £150, you even get 4 months to pay it back without incurring any interest charges.

We are not currently accepting payment via PayPal. This means then, that no, we have no way to offer credit facilities at present. Sorry for any inconvenience caused.

No problem, here’s a list of what other information we can send you, over and above that already listed with each product.

Larger images.
Number of cartons your delivery will come in.
Individual carton weights.
Replacement assembly instructions.
In-depth product details, including material specifications etc.

Just get in touch via the “Ask a question” button on each product details page.

We deliver to the whole of the mainland UK for everything, and for smaller items, to most of the outlying islands too. If you add an item to your basket and add your post code, you will get a quote before you go any further.

Unfortunately our carriers impose a surcharge for delivery to some areas, which we must pass on. This will be included in the cost you see when you get a delivery quote. It is added once PER DELIVERY, not per item. If you’re buying quite a lot in one go it isn’t just as painful, perhaps even less than hiring a van and collecting it yourself.

The vast majority of our customers pay nothing for delivery.

However, due to charges we incur ourselves, we must add a one-off surcharge to customers living in certain parts of Northern Scotland, outlying islands and Northern Ireland. This surcharge is only added once, no matter how large your order is. You will see this charge when you add items to your basket and enter your postcode. Unfortunately, we cannot avoid this extra transport cost, we hope you understand.

Most single item orders are sent via courier, on a 24 hour service.
Larger single orders, such as the largest wardrobes, and multiple item orders, such as bedroom sets, are palletised and sent on a 48 hour service.
Garden furniture is larger again and is sent via a 2 man delivery service. This can take up to 7 working days depending on your location within the UK.

Whichever method we use to send your items, you will receive a call or text message from the carrier to inform you of the expected delivery date and time.

If your delivery is going to take longer than the times above, we will inform you as soon as we know ourselves, and keep you informed along the way.

Yes, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have up to 14 days from the day you receive an item to inform us you wish to return it or cancel your order.
You do not have to give a reason for returning it, but, you must return it in the same condition in which you received it, and without having handled it more than is reasonably necessary to have examined it. It must not have been built, or partially built, and then disassembled. All packaging must also be complete and undamaged.

Once we receive the item, we will fully refund you within 14 days, minus any charges as outlined below (if applicable).
You are responsible for paying for any costs involved in returning the item to us, unless the item is defective or not as described.
Please note, the return carriage cost may be a large percentage of the purchase price due to carriers charging by weight, we will always give you a quote beforehand.
Also, we will charge you an additional fee if the item is damaged or not resalable at full price.

Please contact us before returning any item so we can make make arrangements to receive it.
We CANNOT receive returns at our office address, we will tell you the warehouse address when you request a return.

No problem, sorry about that.

If your question is about a particular item of furniture, the best way is to use the “Ask a question.” button on each product page. Then we will know exactly which product your question is about and should be able to help you quickly.

If you have a more general enquiry, head over to our Contact page and send us a message from there.

Most enquiries are answered within 2 business hours.